Website and App Terms of Use and Privacy Policy
The policies your website, app or marketplace listing must publish.
Reviewed by CA Hitendra Pal Singh· company law, tax and complianceLast reviewed
Indian law now expects any business collecting personal data to publish a privacy notice that actually matches what it does, and an online business to state its terms, refund rules and a grievance officer. The Digital Personal Data Protection Act, the IT Rules and the e-commerce consumer rules each add a clause. We draft the set to fit your product, not a downloaded template.
What is included
- Data-flow questionnaire
- Privacy policy aligned to the DPDP Act and the SPDI Rules
- Terms of use with liability, IP and dispute clauses
- Refund, cancellation and grievance-officer sections for e-commerce
- One round of revisions
What we will need from you
- Description of the product and what data it collects
- Payment, analytics and third-party tools used
- Existing policies, if any
- Company details and grievance contact
How long it takes
First draft in 3–5 working days.
Timelines are typical, not guaranteed. Government processing times vary, and a query from the officer adds to them. We will tell you where yours stands.
Common questions
Can I copy a policy from another site?
You can, and it will describe someone else’s data practices — which is a false statement under the DPDP Act.
Do I need a grievance officer?
An intermediary or e-commerce entity must name one; a plain business site should still give a contact.